FAQs

UK delivery starts from £5.00. We offer a range of delivery services depending on the product, dispatch location and delivery address, including Royal Mail 24 Hour and 48 Hour Tracked, 1st Class (signature required), Special Delivery and DPD UK Next Day where available.

Some items are dispatched directly from our supplier and may arrive separately or take a little longer. The delivery options and exact cost for your order will be shown at checkout.

If you're outside the UK and would like to place an order, please email sales@dressed2digress.co.uk before ordering and we'll be happy to check availability and provide a personalised shipping quote.

We work with a small number of specialist suppliers, so larger orders sometimes ship from more than one location. If that applies to your order, you may receive it in separate parcels, occasionally on different days. This is normal, and every item you ordered is on its way.

Our standard website checkout and delivery service is currently available within the UK only.

If you're located outside the UK and would like to order from Dressed 2 Digress, please email us at sales@dressed2digress.co.uk before placing your order. We're happy to consider international orders on an individual basis and will check product availability, confirm whether we can deliver to your destination, and provide a personalised shipping quote and estimated delivery time.

Please note that international orders may be subject to customs duties, import taxes or local charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices unless specifically stated.

Lingerie, bodysuits, bodystockings, hosiery, swimwear and other intimate items are supplied sealed and, for hygiene reasons, can't be returned once opened unless faulty or incorrect. Unopened, sealed items can be returned for a change of mind: tell us within 14 days of delivery through our returns contact form, then send it back within a further 14 days. We'll reply with your returns number and our returns address; write the returns number clearly on the outside of the package. We can only accept returns registered through the form with a returns number on the package. Parcels without a returns number won't be accepted. Return postage for change-of-mind returns is the customer's responsibility; faulty or incorrect items are free to return.

Only if it's still sealed and unopened in its original packaging. For health and hygiene reasons, sealed lingerie, bodysuits, bodystockings, hosiery, swimwear and other intimate items can't be returned once the seal or packaging has been opened or the item removed, unless the item is faulty or incorrect.

Fill in our returns contact form within 14 days of delivery with your order number, the item(s), the reason for the return and a photo of the item or issue (reply to our email with the photo, or email it to sales@dressed2digress.co.uk). We'll reply with your returns number and our returns address; write the returns number clearly on the outside of the package. We can only accept returns registered through the form with a returns number on the package. Parcels without a returns number won't be accepted.

We'll refund you within 14 days of receiving your return (or your proof of sending, if sooner), to your original payment method, including the original standard delivery charge.

Contact us through our returns contact form as soon as possible with your order number and a photo of the fault or issue (a photo is required). We'll reply with your returns number and our returns address; write the returns number clearly on the outside of the package. We can only accept returns registered through the form with a returns number on the package. Parcels without a returns number won't be accepted. The hygiene rules don't apply in these cases. Return postage is free, and you're entitled to a full refund within 30 days of delivery, or a repair or replacement after that.

We stock lingerie, hosiery and outfits from a range of brands, each with its own size guide. Check our Size Guides page for measurement charts by brand before you order.

Fit varies by brand, which is why we publish a separate size guide for each one. If you're between sizes, check the specific brand's guide on our Size Guides page before ordering.

Email us at sales@dressed2digress.co.uk and we'll be glad to help.