Returns & Refunds

Returns Policy
We want you to love what you've ordered. If something isn't right, we're happy to help with a return, subject to the conditions below.

How to Return an Item

To start a return, contact us at sale@dressed2digress.co.uk within 24 hours of receiving your order to let us know, quoting your order number. Once you've flagged it with us, please send the item back to us within 14 days. We'll confirm whether your item is eligible and provide instructions for sending it back.

Conditions for Returns

To be accepted, returned items must meet all of the following:

The style must still be part of our current range — we're unable to accept returns on discontinued styles, as these can no longer be resold.

The item must be unworn, unwashed, and unsoiled, with all original tags attached.
For hygiene reasons, certain items — including but not limited to lingerie, swimwear, and bodysuits — must have any hygiene seal or liner intact and unbroken. We're unable to accept these back if the seal has been removed or broken.

The item must be returned in its original, unbroken packaging, exactly as it was shipped to you.

Items that don't meet these conditions will not be eligible for a refund and may be sent back to you.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5 business working days.
Faulty or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, please contact us at sale@dressed2digress.co.uk with photos as soon as possible — this policy's hygiene and packaging conditions don't apply in these cases, and we'll sort it out for you.

Questions?
Email us at sale@dressed2digress.co.uk and we'll be glad to help.