Shipping policy
Shipping Policy
We want to get your order to you as quickly and reliably as possible. Below is everything you need to know about how we ship, what it costs and how long it takes.
1. Where We Deliver
Dressed 2 Digress currently offers standard online ordering and delivery within the United Kingdom only.
International Customers: If you are located outside the UK and would like to purchase from Dressed 2 Digress, please contact us at sales@dressed2digress.co.uk before placing an order.
We are happy to consider international orders on an individual basis. Where international delivery is available, we will confirm product availability, provide a personalised shipping quote and advise you of the expected delivery time before you proceed with your purchase.
2. Stock & Dispatch Locations
Most of our items are dispatched from our UK warehouse. Some items are dispatched directly from our supplier and may arrive separately.
Where this applies, delivery times may be longer than our standard UK dispatch times, so please allow additional time for these items to arrive. Where possible, we'll keep you updated if your order is affected.
Orders containing multiple items may arrive in separate parcels if products are being dispatched from different warehouses or suppliers.
3. Delivery Costs
UK delivery starts from £5.00.
The exact shipping cost for your order will be calculated and shown at checkout before you complete your purchase.
International shipping is quoted individually and is not available through our standard website checkout. Please contact sales@dressed2digress.co.uk for an international shipping quote.
4. Delivery Methods
We use a range of trusted couriers depending on the product, delivery address and service available.
UK delivery services may include:
Royal Mail
• 24 Hour Tracked
• 48 Hour Tracked
• 1st Class (signature required)
• Special Delivery
DPD
• UK Next Day
Other suitable courier services may also be used depending on the item and dispatch location.
Available delivery services and charges will be shown at checkout where applicable.
5. Delivery Times
Delivery times vary depending on the product, dispatch location and delivery service selected.
UK orders will usually arrive within the estimated timeframe provided for the relevant delivery service once dispatched.
Items dispatched directly from our supplier may take a little longer to arrive.
Please remember that delivery estimates are a guide rather than a guarantee. Delays can occasionally occur due to couriers, customs, adverse weather, busy periods or other circumstances outside our control.
Tracking information will be provided once your order has been dispatched where tracking is available.
6. Order Processing
Orders are processed and dispatched as quickly as possible. Processing times may vary depending on product availability and the warehouse or supplier fulfilling your order.
You'll receive a dispatch confirmation by email when your order is on its way, with tracking information where available.
7. International Orders, Customs & Import Charges
International orders are considered on an individual basis and must be arranged with us before purchase.
Where we agree to ship an order outside the UK, the recipient may be responsible for customs duties, import taxes and other charges imposed by the destination country.
These charges are not included in our product or shipping prices unless we specifically confirm otherwise, and Dressed 2 Digress has no control over the amount that may be charged.
We recommend checking with your local customs authority before ordering if you are unsure about potential charges.
8. Tracking Your Order
Once your order has been dispatched, we'll send tracking information where available so you can follow its journey.
If you're having trouble tracking your parcel, please contact sales@dressed2digress.co.uk with your order number and we'll be happy to help.
9. Missing or Delayed Parcels
If your order hasn't arrived within the expected timeframe, please contact sales@dressed2digress.co.uk with your order number and any tracking details available.
We'll investigate the delivery with the relevant courier or supplier and do our best to resolve the issue for you.
10. Delivery Address
Please make sure the delivery address provided when placing your order is complete and accurate.
If you notice an error after ordering, contact us as soon as possible at sales@dressed2digress.co.uk. Once an order has been dispatched, we may not be able to change the delivery address.
11. Questions?
If you have any questions about delivery, an existing order or would like to enquire about international shipping, please email us at sales@dressed2digress.co.uk and we'll be happy to help.
